Dear Friends,

As some of you may know, our father, Brian Hyde, passed away. While we are saddened by our loss and miss Dad dearly, we have also had time to reflect on his life and accomplishments. We are comforted that his was a long life, well-lived.

Mom and Dad emigrated from England to Canada in 1955, and in 1959 moved to Chula Vista, California. Dad became a U.S. citizen in 1967 and in 1972 opened Hyde’s Quality Appliance. By the early 1980s, we had moved to Palm Desert and added air conditioning repair and sales to our appliance repair business.

Our father was an integral part of the company’s direction and growth though the 1990s. Throughout his life, he remained active in the business. Whatever needed to be done, Dad was there to do it.

Brian Hyde was a man of vision. Once he set his sights on something, he worked hard to achieve it. But whatever he did in his life, he did it with honesty and respect for his fellow man.

At his memorial service, I shared a verse from Proverbs 20:7— “The righteous man walks in his integrity; his children are blessed after him.” Dad taught us that if you treat your customers right, and you do good work and stand behind that work, you will create loyal customers.

Thank you for allowing me to share my thoughts about our father, and thanks for being a loyal Hyde’s customer.

Warmly,



Michael Hyde

Jory and Nan Kircheval of Palm Desert thought they were going to need a new central air system after two separate contractors told them so.

A friend recommended that they call Hyde’s for an estimate. After our technician came out and looked over the system, he delivered some happy news. All they needed was a minor Freon repair.

Mike also told the Kirchevals they would be eligible for an immediate discount on the repair with a Hyde’s service agreement. The couple signed up, on the spot, for a two-year agreement.

Jory says he can now breathe “a sigh of relief.” The service agreement will save the couple money if they ever have another problem, and they won’t have to worry about an unscrupulous (or inept) contractor. Now they know that all they
have to do is call Hyde’s.

It’s been three months now and the Kirchevels report their a/c system is working fine. It goes without saying, they’re glad they made that call to Hyde’s.

Make next summer’s backyard barbecues spectacular ones with this high-end Weber propane grill. Read this newsletter and answer the questions on the enclosed reply card. All entries received by 5/14/12 with the correct answers will be entered into a drawing for the prize.

The Weber Summit S-420 grill features 538 square inches of primary cooking area and four stainless-steel burners that generate 48,000 Btu’s per hour of intense cooking heat. Can’t you hear those steaks sizzling already?

No purchase necessary. A purchase will not improve chance of winning. See enclosed card for details.

Hyde’s Air Conditioning is one of only a few HVAC contractors in Southern California to receive the Residential Quality Installation certificate from Southern California Edison (SCE).

As an SCE Quality installer, Hyde’s must adhere to a rigorous list of installation requirements to ensure that your HVAC system delivers the most comfort for your investment.

We make sure that your new system is the right size for your home, and we follow Energy Star guidelines to save you energy and money. When the system is installed, we will help you claim a rebate of up to $2,000 from SCE.

When Hyde’s installs your system, we take care of everything. We get all the permits and we help you get any rebates or
credits you may be eligible for.

To learn more about the Quality Installation program, please call us today or return the enclosed reply card.

W hen you live in the desert, central air conditioning isn’t a luxury, it’s a necessity. That’s why proper maintenance is so important.

Our Peak Performance Agreements include multi-point tune-ups for your cooling and your heating system. This essential service will help prevent problems and save you as much as 10% on your energy bill.

When you have a Peak Performance service plan, we guarantee that if you ever need a service call, we will be at your home within four hours — including evenings, weekends and holidays.

We offer two plan options:

• The Peak Performance Express agreement includes a 15% discount on many repairs.
• The Sun City PeakPerformance agreement, which is exclusively for residents of Sun City, includes 100% repair coverage.

Regardless of the plan you choose, you will also receive $100 in Hyde’s Reward Credits for each year you are enrolled in the program — with no maximum. You can use these credits toward the purchase of new equipment to replace your current heating and air conditioning system.

Another benefit of having a Peak Performance Agreement is that you will qualify for a $50 rebate from Southern California Edison. You’ll not only save on repairs and lower your energy bill, but you’ll save $50 just for enrolling!

For more information, return the enclosed reply card or call us.

Has Hyde’s exceeded your expectations? Please tell your friends. Or, better yet, post a positive review at your favorite review site, such as Yelp, Angie’s List or Yahoo.

There’s nothing more powerful than a referral from a friend, so we are asking our satisfied customers to spread the good word about Hyde’s.

If you are not 100% satisfied with Hyde’s for any reason, please call us so we can make things right. The last thing we want is a disappointed customer.