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Rated 4.9 out of 35920 reviews

Frank Velarde

Frank Velarde

Service Technician

Rating

Reviews

Frank has been a part of the Hydes team for over 3 years, however, he’s been in the HVAC business for about eight years. The Desert Hot Springs native has spent 13 years in the desert and puts his NATE certification to good use by providing customers with innovative recommendations to increase their comfort and prolong their air conditioner’s life expectancy. Although he’s eager to help valley families with their air conditioners, he loves to spend time with his family during his time off. His main goal is to make sure customers are happy by providing great service to them.

Name: Frank Velarde

Local Reviews

Hydes Air Conditioning Rated 4.9 out of 5 stars based on 2700 customer reviews

Customers say: The reviews exhibit a positive overall sentiment, with a majority of customers expressing satisfaction with the services provided by Hyde's AC. The recurring themes include praise for the technicians' expertise, professionalism, and courtesy. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to address issues quickly and effectively. Additionally, the company's reputation for honesty, integrity, and quality workmanship is frequently mentioned. Negative reviews are present but are outweighed by the positive ones. The negative reviews primarily focus on minor issues or misunderstandings, with customers expressing gratitude for the prompt resolution of their concerns. Overall, the sentiment is positive, with customers expressing satisfaction with the company's services and technicians.

Map of Rancho Mirage, CA 92270

Excellent service




Review of Hydes Air Conditioning

Frank did a great job.

Rancho MirageCA92270 33.78-116.435
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Palm Desert, CA 92211

Frank from Hydes is an A/C Rockstar!




Review of Hydes Air Conditioning

I had an absolutely fantastic experience with Hydes A/C today, and it was all thanks to their incredible technician, Frank. He came out to perform our routine maintenance, which included replacing old filters and doing a full system inspection. He was punctual, professional, and incredibly thorough, explaining what he was doing and giving us great peace of mind that our system is ready for the heat. But what truly set this visit apart was the extra mile Frank went. He patiently helped me set up and understand the new cell phone app for our thermostat. He didn't rush the process at all, and he made sure I was completely comfortable using it before he left. It's that kind of dedicated customer service that is so hard to find these days. Frank was knowledgeable, friendly, and a true professional. I can't recommend him and Hydes A/C highly enough!

Palm DesertCA92211 33.775-116.2875
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Indio, CA 92203

Excellent service




Review of Hydes Air Conditioning

Frank is so awesome. So kind, asking about my family and is very professional

IndioCA92203 33.755-116.2475
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Cathedral City, CA 92234

Not happy




Review of Hydes Air Conditioning

Not too happy. I need a new compressor on my 8-9 year old system it was determined. I am now suffering with over 100 degrees temperatures outside because Hyde A C doesn’t stock compressors so I have been told I have to wait up to 10 days or so for them order from the factory. I am not happy with American Standard because having paid around $25000 for the system 8 or 9 years ago I expected the quality to be much better.

Cathedral CityCA92234 33.7825-116.4425

Response from Hydes Air Conditioning:

Hello Bob, We understand it can be upsetting when an air conditioner goes out during this hot weather. When our technician Frank was out on 5/2/25 he strongly recommended that you replace the compressor under parts warranty and you decided not to have it done. Then the system went out again a little over a month later on 6/9/25 and parts like compressors are not readily available so they do have to be ordered and unfortunately, it can take up 10-14 business days to receive. The $23,250 that you paid in 2016 was for 2 systems and over time during our extreme temperatures the systems can take a toll but it is very important to listen to our NATE certified technicians when they give you a recommendation.

1-star overall rating
Overall Experience 1 / 5
1-star rating
Quality
1-star rating
Price
1-star rating
Convenience
Map of Rancho Mirage, CA 92270

excellent service




Review of Hydes Air Conditioning

Frank V. showed up on time, went straight to our ac problem diagnosed it and explained it in layman’s terms. He took the time to explain our options. He had answers to all our questions and suggestions on several options. He is a very professional representative of Hyde’s.

Rancho MirageCA92270 33.7725-116.435
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Bermuda Dunes, CA 92203

Excellent service!!




Review of Hydes Air Conditioning

Very fast and knowledgeable! Thanks Frank!

Bermuda DunesCA92203 33.7525-116.2925
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Palm Desert, CA 92211

Excellent Service




Review of Hydes Air Conditioning

Frank responded to our request to repair one of our AC units that was not cooling. He quickly diagnosed the problem and made the repair. My husband and I appreciated his professionalism and knowledgeable help.

Palm DesertCA92211 33.7875-116.285
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
4-star rating
Price
5-star rating
Convenience
Map of Rancho Mirage, CA 92270

Excellent Service




Review of Hydes Air Conditioning

Excellent Tech.

Rancho MirageCA92270 33.765-116.4125
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Palm Springs, CA 92264

Excellent Service




Review of Hydes Air Conditioning

Service was fast, courteous. Technician was great.

Palm SpringsCA92264 33.7975-116.54
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
3-star rating
Price
5-star rating
Convenience
Map of Palm Desert, CA 92211

Excellent service




Review of Hydes Air Conditioning

Palm DesertCA92211 33.7325-116.33
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience

Hyde’s shows up!




Review of Hydes Air Conditioning

Frank made a quick assessment and an even faster repair. Big thanks to Hyde’s.

Palm SpringsCA92264 33.8-116.5
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
4-star rating
Price
5-star rating
Convenience

Super smart and hard-working




Review of Hydes Air Conditioning

Absolutely impressed with ALL the staff at Hyde’s, and Frank was awesome too!! We thought we could get away with replacement of a motor part but Frank assured us it was just too old of a unit to repair. Really appreciated his diligence and speed of helping us get back an ac unit located in our [hot hot] attic.

Palm DesertCA92211 33.755-116.3125

Response from Hydes Air Conditioning:

Thank you so much for the great review of Frank and all our staff. We really appreciate you!

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
4-star rating
Price
5-star rating
Convenience

Excellent




Review of Hydes Air Conditioning

Frank was informative, helpful and Professional!

Cathedral CityCA92234 33.8125-116.4425
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience

Service




Review of Hydes Air Conditioning

Reoccurring problem hopefully he fixed it all seems to be working correctly now

La QuintaCA92253 33.61-116.24
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience

Frank Velarde is the very "best of the best"!!




Review of Hydes Air Conditioning

Frank Velarde came out to our condo today to check out a "challenge" we were having with our air conditioner not turning on. As always, Frank was friendly, and professional and put us at ease (we were concerned about the AC not working and us not knowing what the problem was. It was hot in our condo and around 100 degrees outside. Frank checked out the whole system and was able to solve our problem and get the AC up and running. Frank is and always has been terrific! He is a credit to the Hydes AC company. We look forward to working with him and Hydes for many years to come.

Palm DesertCA92260 33.74-116.385
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Frank V.

Frank V.

Phone call

Near Van Gogh Rd, Cathedral City, CA 92234
Frank V.

Frank V.

upon arrival blower working condenser wasn’t,,,,,replaced capacitor under parts warranty tested

Near S Laguna Dr, Cathedral City, CA 92234
Frank V.

Frank V.

Upon arrival blower working condenser wasn’t serial# 3687 after further inspection found blow capacitor replaced capacitor found unit low 3 pounds of refrigerant advice client system might have a leak recommend a leak check client is leaving for the summer sent estimate

Near Waterford Cir, Rancho Mirage, CA 92270
Frank V.

Frank V.

2006 model train system upon arrival blower working condenser wasn’t after further inspection found blow capacitor replaced capacitor and added compressor saver tested

Near Cresta Verde, Rancho Mirage, CA 92270
Frank V.

Frank V.

2018 and 2021 model 20/25 filter,,,,wash both condenser check refrigerant capacitor and compressor saver everything is working properly at time of service e

Near Princeton Dr, Rancho Mirage, CA 92270
Frank V.

Frank V.

wash condenser check cooling and electrical components capacitor and compressor saver are within range refrigerant level are good

Near Pinto Palm Way, Rancho Mirage, CA 92270
Frank V.

Frank V.

Bedroom system serial # 33009 was replaced by home warranty refrigerant and capacitor are good,,,,,living room system 4 ton serial # 5280 found unit low 1,5 pounds of refrigerant added refrigerant and compressor saver to lower amps in the compressor also clean condensation lines

Near Bougainvillea Dr, Palm Desert, CA 92211
Frank V.

Frank V.

2015 model,,,wash condenser check cooling and electrical components everything is working properly at time of service

Near Tangerine Ct, Palm Desert, CA 92211
Frank V.

Frank V.

nest closest to fire place,,,,,,,,Upon arrival nest thermostat for living room blower running continuously check wires wires are good reset thermostat blower shut off,,,,tested blower 4 time it went off advice client if problem reoccur nest thermostat need to be replaced

Near Via Solaro, Rancho Mirage, CA 92270
Frank V.

Frank V.

Upon arrival unit serial 27683 blower working condenser wasn’t after further inspection found blow capacitor replaced capacitor and added compressor saver client applied for financial applications is pending

Near Raphael Dr, Palm Desert, CA 92211
Frank V.

Frank V.

Wash condenser check cooling and electrical components checked refrigerant level everything is working properly at ti e of service

Near Avenida De Baile, Indio, CA 92203
Frank V.

Frank V.

wash condenser check cooling and electrical components replaced 16/30 14/14 filter everything is working properly at time of service

Near Avenida Contento, Indio, CA 92203
Frank V.

Frank V.

Wash condenser replace 20/30 14/14 filter put it on test mode to check refrigerant everything is working properly at time of service

Near Calle Cerezo, Indio, CA 92203
Frank V.

Frank V.

Wash condenser check cooling and electrical components checked refrigerant lever R 22 system everything is working properly at time of service

Near Gorham Ln, Palm Desert, CA 92211
Frank V.

Frank V.

HVAC Zoning Installation Service: Installed a zoning system with multiple smart thermostats and automated dampers. Delivered personalized climate control across different rooms, improving comfort and energy efficiency.

Near Coachella, CA 92236
Frank V.

Frank V.

clean condensation line see video

Near Marguerite Ct, La Quinta, CA 92253
Frank V.

Frank V.

Upon arrival client stated same water issue as last year in the same spot kitchen area,,,,,,found evap coil wasn’t stray no charge

Near Bellisimo Ct, Rancho Mirage, CA 92270
Frank V.

Frank V.

Home has 3 systems,,two of them are 25 years old,,,,,system serial # 3882 blower working condenser wasn’t after further inspection found blow capacitor replaced capacitor also unit low on refrigerant talk about preforming a leak check to ping point what part of the system is leaking not interested in doing that,,,talk about replacing both units client will let us know next week,,,,,,client just signed up for one system because they might get two new system with Hyde’s

Near Mayfair Dr, Rancho Mirage, CA 92270
Frank V.

Frank V.

Upon arrival blower working condenser working compressor wasn’t after further inspection found blow capacitor replaced capacitor tested all H/O to advice,,,,,client approved change

Near Cascadia Dr, Bermuda Dunes, CA 92203
Frank V.

Frank V.

Sent estimate to,replace condenser fan motor and circuit board

Near Amir Dr, Palm Desert, CA 92260
Frank V.

Frank V.

Assist Chis jones replace filter dryer vacuum system systems cooling properly,,,,,also see Chis notes Installed new filter dryer and balanced refrigerant temperature/pressure. System is cooling the home at the time of installation. Charged card on file per client.

Near Windsor Dr, Indio, CA 92201
Frank V.

Frank V.

Upon arrival bedroom system 1050 thermostat was calling for cooling but nothing was on check thermostat for proper voltage getting the proper voltage reset thermostat system cooling properly,,,,client has two systems buy just sign up for one system just the unit we install

Near Stanford Dr, Rancho Mirage, CA 92270
Frank V.

Frank V.

Upon arrival blower working condenser wasn’t after further inspection found blow capacitor replaced capacitor tested

Near La Rosa Wy, Palm Desert, CA 92211
Frank V.

Frank V.

upon arrival 1050 thermostat was off after further inspection found that rats chewed wires run temporary low voltage wires need to get with electrical department they need to return in run new wires advice client is a separate charge

Near Portobello Dr, Indio, CA 92201
Frank V.

Frank V.

Upon arrival blower working condenser wasn’t after further inspection found capacitor reading 0 replace capacitor tested,,

Near Royal Troon Dr, Indio, CA 92201
Call (760) 360-2202
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