Local Reviews
for Indian Wells, CA
Our Reviews by City
Necessity I the desert
Alice - Indian Wells, CA 92210
Having reliable mechanical service in the desert is a necessity. My Hyde tech was So friendly, on time, and very professional!
Prompt service, well done.
Adele Ruxton - Indian Wells, CA 92210
Glad to see this come up again! Lost the first copy to cyper-space. Had time to talk with service rep (Amador) as to "prevention of happening again." Signed off for better protection of outside wiring. Hopefully, this can be set up sometime next week. Thanks. AR
James is the man! Awesome company technician Thanks again!
Dave Diller - Indian Wells, CA 92210
Our new home AC just didn't seem to be working correctly. Even though the developer told us everything was fine, called Hydes to double check things. Thank goodness we did. The house should not have even passed city permit. Our AC units had been installed with the wrong units going to the wrong sides of the house, wrong condenser sizes, plus no emergency water cutoff, plus no safety cover on the power supply. James from Hydes identified these problems and along with Barry's help attached a documented list of infractions to help us get AC issues corrected. James actually felt so bad he came back to remove a register for us so room would get cool. Hopefully we can get the contractor to correct all these problems. No matter what happens, I will be calling Hydes to come back and inspect the work they do. Thanks so much James and Barry. I shudder to think what what have happened if I trusted our developer.
Service Man
Suzanne Cummings - Indian Wells, CA 92210
I found Amador so helpful!!
FABULOUS SERVICE!
Stephanie - Indian Wells, CA 92210
I have been using Hyde’s since I moved to the desert. They are awesome!
Response from Hydes Air Conditioning:
Thank you so much!
Excellent Service
Adele - Indian Wells, CA 92210
Hydes service was indeed "great service" when the A/C decided to quit (except for the fan), yesterday afternoon................on a Saturday!! A call to Hydes and a talk with a very nice lady, had me "Thor at the door" and back to COOL in just a few short hours...................less than expected, in fact! Thank you, thank you! AR
Response from Hydes Air Conditioning:
Thanks for the great review Adele. We appreciate your business!
Daniel was very professional, great service
Angela - Indian Wells, CA 92210
Excellent Service
Lynn - Indian Wells, CA 92210
Showed me how to fix my GFC when it gets triggered - just required more push than I was giving it. One tiny suggestion: I'm new with Hydes and I signed up for a contract (which is NOW giving me the 15% discount of the service call) but he never asked and I didn't think to ask so I wrote the check for the full amount. No biggie - i'll just leave it as a credit.
New Heat Pumps Installation
Brad - Indian Wells, CA 92210
Both Luis and the other tech were very polite and new what they were doing. Fast, clean and it's now cool and efficient! Thank you. I would definitely recommend The Hyde's company to anyone looking to upgrade their HVAC.
Response from Hydes Air Conditioning:
Thank you Brad we are so glad to hear that you will recommend us 🙂
Quality service.
George - Indian Wells, CA 92210
Knowledgeable and efficient.
Have had excellent service by Thor on 2 separate occasions
George - Indian Wells, CA 92210
Life savers!
Greg - Indian Wells, CA 92210
Amazing response time on a holiday weekend- back up and running in about an hour after the needed repairs. Jonathan is highly knowledgeable and a pleasure to work with.
Response from Hydes Air Conditioning:
Thank you for the great review!
Professionals!
Tracie - Indian Wells, CA 92210
Jonathan is a pro each and every time he visits!
Excellent service
Bob - Indian Wells, CA 92210
Good service & nice guy
David - Indian Wells, CA 92210
Excellent Proposal
Brad - Indian Wells, CA 92210
Michael was great, explained everything of which most I could understand. Gave me all of my options. I like that you are a family owned business and actually had one of the owners do my proposal.
Very thorough.
Karen - Indian Wells, CA 92210
Speedy Service
Kris - Indian Wells, CA 92210
Woke up and had an issue with our new AC unit, likely from storm. Hyde’s was out by early afternoon to fix it. Thor was very friendly and knowledgeable. Always great service!
Great service
Mike - Indian Wells, CA 92210
They were fast and thorough with a complete rip and replace of our HVAC system inside and out. Clean and hauled all the trash away.
Excellent service by Frank.
Jim - Indian Wells, CA 92210
Called this morning, and The Hyde’s team set me up for an afternoon appointment. Frank had my unit up and running very quickly.
Excellent and quick service
Mike - Indian Wells, CA 92210
They were quick, clean and informative about installation steps. We’re very happy with the service
Excellent service!
Tracie - Indian Wells, CA 92210
Always a pro!
Response from Hydes Air Conditioning:
Thanks Derek. Jonathan is definitely a professional 🙂
100% service
Mikki Greif - Indian Wells, CA 92210
So glad I choice your company. And Jonathan is perfect and when I called with problem was handled IMMEDIATELY
Excellent job!
Shea - Indian Wells, CA 92210
Well Done!
Chris - Indian Wells, CA 92210
Work completed efficiently and all questions answered.
Brayan T.
Performed annual heating maintenance on 2) American Standard Platinum 3 ton heat pumps. Systems were installed by a different company. Air handler located in outdoor closet. Replaced 2) 20x23 filters located in air handler. Cycled system in cooling/heating. Checked voltage, amperage, temperature split/rise, Freon levels, found no error codes on CDA, and cleared condensation lines. Everything checked out in range. Systems are working at manufacture specifications in heating at this time of service.
Barry H.
Customer would like to remove two existing 3 ton split system and raise ceilings. Install package units and run ducting on the roof in sofits. Customer needs to do research, may only need one package unit. but gave rough quote for two 14 seer, ducting ect 30k.
Jonathan C.
Heating service and safety check on 2014 equipment. Furnace for living area in odd location above kitchen access outside through vent door. Cleared all drain lines, replaced all filters. Verified heating sequence of operation is working properly. Verified gas and electrical connections are secure. Equipment in attic does not have water safety switches to protect home from water damage. Maintenance plan was renewed last service.
Amador C.
2013/ 4 ton Semi annual heating service on American standard split heat pump Cleared condensation line and replaced 18x18 filter lower wall. Air handler in outdoor mechanical closet. Tested equipment on cooling mode checked refrigerant and reversing valve. Thermostat, capacitor, fan motor, compressor amps and voltage checked out ok. Rinsed condenser coil. Heating equipment checked out operational at this visit.
Amador C.
Upon arrival found system on hard locked out with further investigation found no communication from their handler to condenser. Ohmed low voltage wires and found all wires were bad Ran temporary wire, equipment is now cooling properly Will need to return to run new thermostat wire. Connected 1050 thermostat to Wi-Fi and documented AUID #
Jonathan C.
Home un occupied and has construction goin on. 2014 14 seer equipment not cooling on arrival. Performed diagnostic and found compressor overheated due to fan motor not working. Found capacitors failed replaced part and fan motor now operational. Found system low on refrigerant which advise equipment should not be low system is sealed equipment may have potential leak in refrigerant system. Added refrigerant and charged unit to manufacturer specifications. Equipment is in poor condition close to 10 years old and does not appear to have been maintained very well. Life expectancy for equipment in our area is 10-15 years. Type of equipment installed is a low quality and very inefficient . Advised homeowner over phone and will email equipment replacement options. Recommend equipment replacement to avoid continuous breakdown. Also attached estimates below
Jonathan C.
Housekeeper provided access. Service and safety check on 2010 equipment. Washed filter, checked condensation water pump and cleared drain line. Verified heating sequence of operation is operating. Verified gas and electrical connections are secure. Condensation pump in poor condition and if fails home will have potential water problems. Checked cooling sequence of operation, checked refrigerant pressure is good. Found capacitors and compressor starting kit weak suggest replacing part to prevent potential breakdown and stress on compressor. Equipment is operational though is 13 years old which is at life expectancy and has multiple potential breakdowns due to age. Attached options below
Alex N.
Performed annual maintenance in cooling on 2 2018 York split gas 5 ton @ 3 ton , followed sequence of operation cleared condensation lines checked amps voltage capacitors pressures working at range changed filters rinsed condensers down, condensers are working to manufacture specification in cooling
James B.
Checked both systems. After speaking with management both units are undersized for the square footage of the home. The 3 1/2 ton unit is low on refrigerant. Units are located in the attic and do not have any water safety switches. Also for heat pump there is no power disconnect. 3 1/2 ton unit only cools master bedroom ,closet and bathroom.1 1/2 ton unit cools living room kitchen guest bedrooms laundry room and office. Pretty much everything about this installation is wrong. Both units are cooling wrong areas of the home.Both units should be upsized and re-ducted properly.
Daniel G.
Replaced 50 amp breakers to 60 amp. max breaker for unit. Change out the one for living room. Could not test system as homeowner was not home at the time of service.
Jonathan C.
Heating service and safety check on 2017 equipment. washed filter, cleared drain line. Tested heat sequence of operation and verified equipment is working properly. Checked co2 levels are safe, gas and electric conditions are secure.
Amador C.
Installed Thee 14x6. One 10x6. One 14x8 wall mounted bar type register. Client would like office to mail invoice
Thor J.
Found 126 error communication error. Found condenser offline for summary table. Tested voltage at wire nuts at condenser 3.5vdc. Removed wire nuts and getting 16vdc from drive. Tested wire at relay panel from board and had 12.5vdc. Bad condenser fan wire. Has 3 spare wires. Yellow data wire was bad. Rewired with blue now for data and red for common. System is cooling properly now. Alerts cleared. No more alerts. 3 comm blinks and bright bit master.
Daniel G.
Maintenance 2 bosh package units, change out filter drop of permit papers to home owner, checked refrigerant levels on both units checked all electrical components checked blower motor for any debris. Both systems are cooling properly and are working within manufacture specifications. Will need to come back before Friday inspection to change 50 amp fuse current in to a 60 which is the system max amp fuse it can take. Finished maintenance by washing both units and washing down the condensation drain both units are draining properly. Both filters are located in the front of house entrance.
Johnny Y.
For this job customer walk me through all plugs that were non-operation. After that we went to the electrical panel where there was a GFI breaker that was in the trip position and the breaker had just been replaced so show the customer how to reset the breaker and power was restored so just charged a trip charge
Alex N.
Performed monthly maintenance in heat on 2 American standards split gas followed sequence of operation cleared condensation lines checked limit switches safety switches cleared burners and mechanical components cycled system in heat cleared filters systems are working to manufacture specification in heat
James B.
Flush condensation line 3 times located at FAU inside closet. System is now draining properly.
James B.
Upon arrival found living room unit calling for Cool but package unit not responding. With further inspection I discovered system had a low-voltage blown fuse again. Checked all low-voltage wires and combed out contactor. Installed new contactor and cycled system. Also turned schedule off on both thermostat. System is now operating properly.
Amador C.
Cycled equipment checked temperature split/ 18° split Verified thermostat was properly calibrated. Everything checked out ok, informed client of high humidity Adjusted vents throughout the house and recommended bar type register. As for the humidity did drop thermostat one more degree, set CPC back to 400 and humidity started to go down Upon arrival humidity was at 59% when I left humidity was at 55%. Equipment is working as designed/ high humidity. Previously Barry dropped CPC to 350. Client asked me to bring it back to recommended air flow. I set CPC to 400. Client was ok the way blower sounds.
Christopher C.
Performed annual cooling maintenance on 6 split systems. 4 systems for main house, 1 for casita and 1 for guest house. Changed filters throughout the houses. Checked capacitors, LRA, rla and Fla. checked refrigerant pressures using non invasive testing methods. Washed condenser coils, alll equipment is cooling properly at this time. Filters were extremely dirty from construction.
James B.
Upon arrival both living room and bedroom unit were calling for cool but package unit not responding. Living room unit had a high voltage blown fuse. Explain to client that system is working hard due to age and condition. Bedroom unit had Molex connector and wires removed from circuit board. Rewired circuit board and changed low-voltage fuse. Both units are now operating properly.
James B.
Upon arrival found living room unit calling for cool but condenser not operating. With further inspection I discovered system had a faulty dual run capacitor. Installed new 40/5 µF capacitor and cycled system. System is now operating properly
Luis M.
Installed 3 Ton Gold 17 Upflow Split Heat Pump System and 5 Ton Gold 16 Upflow Split Heat Pump System.
Amador C.
15+. 2012. 2017. Preformed a semi annual cooling service on three rooftop package units. Replaced Two 18x30. 14x24. 14x30 filters throughout the house. Cycled equipment followed cooling sequence of operation checked refrigerant/temperature split. Checked evaporator, blower motor and housing. Checked capacitor, fan motor, compressor, amps and voltage. Secured and clean electrical connections and condenser and fuse box. Cleared condensation line. Thermostats checked out OK. Rinsed condenser coil. Cooling equipment checked out operational at this visit. Left one thermostat set to 90 degrees and turned other two thermostat OFF / exactly how I found them.
Thor J.
Installed new condensate pump, wired in safety switch , ran drain across roof to same termination spot, follows conduit of thermostat wire to condenser. Tested pump, draining properly.
