This time it was a new a/c system, but every interaction I have had with Hyde’s has brought me back for continued service!Whether on the phone or in person, all of the Hyde’s personnel I have come into contact with have been professional and personable. This recent experience was no different.Top not h!

Shawn Birdsell

22:44 08 Jun 23

Hydes is knowledge and a pleasure to work with. You cannot go wrong by using them for your A/C needs.

Mary Banks (Mary Jo)

21:33 08 Jun 23

Been with Hydes for years and living in the desert you need a company you can trust. For me its Hydes and the techs are great. They ALWAYS show they care and have NEVER made me feel as though I was taken. Tech also checked pan and made sure water was able to drain properly from pan. Love Hyde's

Deb McGroarty

17:00 08 Jun 23

Mike Traidman

22:56 07 Jun 23

Chris again did a great job of changing our filters and checking our compressors.

Michael Briggs

22:43 07 Jun 23

Dieann Simmons-Williams

21:13 07 Jun 23

I appreciated the services I receive from Hydes each year. Being in the maintenance program makes it more affordable and easy to remember when services are needed. I also want to commend Mr. James Burrell for his excellent service today.

Debby Bitticks

21:07 07 Jun 23

Chris was an excellent professional!

diane gustafson

19:20 07 Jun 23

Very professional. Thorough

Jerold Heisler

19:07 07 Jun 23

Max Westbay

18:02 07 Jun 23

Bob Allen

17:29 07 Jun 23

All ways great service. Have used Hyde's for 18 years

JIM AND SUE BULLOCK

16:38 07 Jun 23

Very professional. One of the best technicians we've dealt with. Extremely knowledgeable about the products he installed and gave us the product information without talking over our heads. Outstanding!

Linda Donat

12:26 07 Jun 23

I called late in the afternoon when our AC went out. Just a couple of hours later I got a text that Jeff was on his way,. He was knowledgeable, friendly and got the job done quickly. Also when I called in, I spoke to Kirsty. She was so helpful. The whole experience was great. I will use them again and also refer them. Thanks to them we are cool tonight!

Dawn Hosni

23:58 06 Jun 23

Robert Creek

23:33 06 Jun 23

Gary Weiss

22:55 06 Jun 23

Great group of guys. Installed new AC system in my garage.Very professional

Nancy Aprile

22:29 06 Jun 23

Barbara Butler

22:00 06 Jun 23

Stanton Segal

21:29 06 Jun 23

Professional and efficient. Respectful of property.

Gwen Schall

15:31 06 Jun 23

Chris was very professional and efficient.

Tony Grimes

13:08 06 Jun 23

Miguel did his job very professionally, answered any questions we had and represented Hydes extremely well.

Perry Schall

04:39 06 Jun 23

Mike Van Sambeek

19:07 05 Jun 23

Excellent customer service and communication! A pleasure dealing with Amador!

Bob Ferro

19:05 05 Jun 23

Lynda Lander

18:23 05 Jun 23

General maintenance. Miguel was very efficient and helpful in addition to being friendly and courteous.

Phyllis Camacho

17:56 05 Jun 23

Regular service was great,Christoper Jones did a very professional job, also explained to me about the surge protection 👍🏽👍🏽

Ed Cree

16:36 05 Jun 23

Not much to share. Routine maintenance appointment. Tech was on time. Very professional and courteous. Work was completed in timely manner

Dominique El Moussa

03:16 04 Jun 23

Repaired the leak the same day it happened

Tammy Robinson

14:51 03 Jun 23

Hydes installed 2 mini-splits in our office. They did a great job and we love the units!!

Peggie Mitsky

02:04 03 Jun 23

Very responsible, fixed the issue and will provide routine maintenance for the rest of the year at a very reasonable price!

Diana Davila

23:21 02 Jun 23

Great job Daniel gave me so information that I think will be useful

Chuck Spagnola

23:13 02 Jun 23

We've used Hydes on a number of occasions and they have always meet or exceeded our expectations.

Lori Edwards-Jonasson

22:47 02 Jun 23

The technician was very professional and helpful in explaining over the phone the issue with the AC unit at our rental property. He also took time with the tenant to educate him on ways to maintain the unit to prevent future issues. Very happy with the professionalism of this company from start to finish.

Ann Blake

17:14 02 Jun 23

Professional, pleasant and efficient

don welch

00:06 02 Jun 23

Danny was a very personable and thorough technician. Would highly recommend Hydes

Rod Rodgers

23:47 01 Jun 23

Barry Smith (Smity) was on time. Infact, he was early. He was a good listner and was able to solve my electrical issues in less than 25 minutes. He was not hesitant to get down and get dirty. You could tell that he was extremely knowledgable.

John Allick

23:44 01 Jun 23

Jeff Sproul came out for our 6 month check-up. He made sure that everything is in working order for the rest of the summer. He's the best!

Floyd IAm

23:10 01 Jun 23

It's HOT here in Coachella Valley and our garage was unusable in the summer. Hyde's installed a Mini-Split tin the garage and now it's perfect. They were on time and the installation was quicker than they suggested. We recommend them to everyone who asks.

Don Evans Lm

22:48 01 Jun 23

Hydes Air Conditioning did a great job from first response to last cleanup detail. Everyone was friendly, knowledgeable very capable in their job as well as extremely timely with answers to questions. We highly recommend Hyde’s Air conditioning. In fact we have already recommended Hyde’s to our friends the Benoit’s Thanks for a job well done!

Roy Hyde

21:28 01 Jun 23

I have used Hyde's for 16 years and have never been disappointed in the service that I received.

SYLVIA THOMPSON

19:47 01 Jun 23

Jeff was very personable and efficient. He came into our home assessed the situation and then commenced to maintain our units. His visit was not unnecessarily prolonged, he explained what he was going to do and he just got the job done.

Andrea Silver

18:39 01 Jun 23

Jerome Seeraty

17:42 01 Jun 23

Excellent service

Chuck Gilfoy

17:13 01 Jun 23

Great service. Amador did a great job explaining the services he was providing and why they were needed. Also very courteous and professional.

Don Leising

16:14 01 Jun 23

Good work guys

Tracey Nichols

01:11 01 Jun 23

Arthur Foosaner

00:11 01 Jun 23

Checked my split for cooling

frank murphy

00:11 01 Jun 23

Taylor was very thorough and insured our AC was operating correctly. He took the time to talk with us and is very personable

Lynn Bradach

23:08 31 May 23

Absolutely excellent service !! Immediate response. Tech showed up and Immediately took care of the problem!

Marilyn McLeod

22:42 31 May 23

Paul Homar

21:11 31 May 23

Very professional and helpful.

Terry Calhoun

18:44 31 May 23

Daniel was great, as always. I highly recommend Hyde’s.

Janet Daniel

17:45 31 May 23

Miguel did an excellent job!

Gustavo Palm Springs

17:29 31 May 23

Thorough and helpful service.

Debbie Kline

17:06 31 May 23

So pleased to have someone so knowledgeable. We've had two other companies that were horrible. So glad we found James. We will be using James for our next installation. Thank you James

Poppy Reybin

22:28 30 May 23

Service was prompt and efficient. Johnny was friendly and personable.

Pat Cowan

21:43 30 May 23

Chris McGinnis

19:59 30 May 23

Very thorough and professional, Helpful with suggestions.

Maureen Randall

19:46 30 May 23

Frank arrived on time, installed a new thermostat at my request and serviced the air conditioning unit. He was polite and very efficient.

Conn Abel

15:02 28 May 23

Daniel Herring

00:23 28 May 23

Great service.

Larry Aguilera

21:22 27 May 23

Kay Ko

03:48 27 May 23

He was very knowledgeable and pleasant. He was wonderful.

Carol Eddy

03:03 27 May 23

Hydes is the greatest company and our service guy Danny was great.

Brian Folmer

02:37 27 May 23

Couldn't have gone any better. Barry and Mike Hyde patient and helpful - then installers Frank and Joe were very punctual, neat, polite and communicative during installation. We feel that we definitely picked the right company for this big project.

Ron Davis

01:03 27 May 23

Luis was spot on!, Awesome tech! Very knowledgeable,, friendly, installed the heat pump system fast n efficiently,, we'll always use Hydes A/C service, prompt n reliable,, great prices 👍

Rick Martens

00:57 27 May 23

Actually it was cooling maintenance. The hyperlink online did not work to list it appropriately. Jonathan was pleasant, knowledgeable and attentive. He also suggested replacing capacitors and a starter kit which we approved and he completed.

Therisa Church

20:46 26 May 23

I am happy with all the installers and the maintenance persons who have come to my home. Many thanks!

Bunkie 123

17:38 26 May 23

Amador was great. Arrived on time. Very professional demeanor. Knowledgeable. Explained things to where I could understand. Cleaned up when he left. Will definitely use them again. Highly recommend Hyde's AC!

Fred Flegal

16:43 26 May 23

Ron Fitzpatrick

14:45 26 May 23

Pleasant, cordial, and professional telephone etiquette when making appointments, and when providing reminders, etc. Technicians also are very professional and courteous and "seemingly" efficient while servicing our A/C System(s). The score I am submitting has more to do with my questioning the competence, professionalism, and followup as related to my recent experience with this company which until now I considered reliable and responsible.After Hydes' bi-annual servicing per our contract agreement, I reported a "new noise" very audible around one of the return air ducts. Hydes was informed of the issue and advised that the return appointment would be for late afternoon the following day. A different technician arrived, and agreed that there was an unusual "whining" noise. The technician's explanation was that the newly installed filter as part of the servicing, was creating a "metallic" interaction with the metal grill; that this can be a normal occurrence, is not that unusual; and that he would return the next day to install an "adhesive" border/band around the opening which is the normal procedure and which would solve the problem.The technician did not return the following day so growing a little "tired" of hearing this whining throughout the day, I decided to simply replace the filter with one of my own. The noise immediately went away. While replacing the filter however, I discovered that rather than insert the filter in the recessed part of the grill designed for that purpose, the filter was forced in above the recess into the larger actual duct opening. Pieces of rubber/foam wedges (apparently pieces of rubberized piping insulation) had been placed around the edges of the filter to make it fit the opening, the result of which was a more pronounced continuation of the whining noise we were experiencing. This was the approach of the second Hydes technician in an attempt to quell the noise.Even I am aware that the recess is designed to fit the exact size of the intended filter and does not require rubber wedges, nor does it require an advanced degree to see or at least figure out the obvious. Quite baffling to say the least, not to mention my disappointment at the lack of efficiency and heretofore perceived competence of Hydes' technical staff.Hydes otherwise has been quite prompt, courteous and professional in their demeanor. I am just not sure why this happened particularly while performing such a basic procedure as changing out filters. Two days later and no word from Hydes. The technician still has not returned nor bothered to make contact to explain why, apologize, or to reschedule.After several years of annual service contracts with Hydes, should I now be forced to lower my expectations or just not renew what I thought was a "professional services" contractual arrangement?

sandeeggo

14:05 26 May 23

Knowledible Technicians, Neat Install....

Carol Crouse

02:14 26 May 23

Scott Moe

22:16 25 May 23

Ted Chastney

21:49 25 May 23

Great service. Very polite friendly and informative..

Tom Downey

21:36 25 May 23

Fred Williams

21:20 25 May 23

Excellent experience

Mike Koutonen

18:39 25 May 23

Jeff was very thorough on serving my heating system.

kelly welton

18:38 25 May 23

Very thorough - tested everything, advised us on replacing the system vs. trying to repair a very old system.

Tanya Kozak

17:42 25 May 23

Nick was very professional and polite....He evaluated my electrical problem and repaired it....I would highly recommend Nick and Hydes...They are also are great at Air conditioning!!!!Thank you!

bkemae erlinger

16:37 25 May 23

Fantastic service as always. Izzy was very pleasant and knowledgeable. There were some technical issues with using his iphone to connect to the Riverside County meeting software. Hopefully those can be easily corrected.

Deanna D

14:11 25 May 23

Checking the system as part of covered package provided by the purchase of unit. Great job by the tech.

Craig Brueckner

00:19 25 May 23

Excellent service, technician quickly located and repaired the problem.

Joshua Rocha

22:58 24 May 23

They did an excellent job and I am happy with the quality of the product (new ac unit).

21:47 24 May 23

19:57 24 May 23

19:10 24 May 23

17:28 24 May 23

Hydes has done the service on our A/C for the past 16 years and we have found them to be very professional and HONEST , which sometimes is not the case with repair or service people. Highly recommend them for your A/C service needs.

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