We are in unprecedented times here in our great nation. Hyde’s has been serving the community for almost 50 years and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large.

The team at Hyde’s provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. 

I want to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notice. 

We will be following the cleaning protocols recommended by the CDC and state agencies to the best of our abilities.

Any team members that have fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.

Service Call Precautions

We are open and running calls to homes. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home. We also need to take caution to protect our team members and make sure they stay healthy as well.

In most cases we can troubleshoot equipment with minimal or no face to face contact. We will be following protocols to maintain a safe work environment by wearing gloves and masks if needed, and disinfecting work areas in the home and in our trucks after each call to the best of our ability.

You may be asked by a technician to speak via video or Facetime and we may ask that you help control the thermostat while we are stationed at the equipment. 

We ask that you work with us so that we may provide the services needed.

Maintenance Calls

We will be running maintenance calls during this time. We will call before coming and go over any precautions that we need to discuss. As mentioned above, we can often work on equipment with minimal or no contact. Filters inside the home will need to be changed and we intend to do so in regards to the social distancing guidelines. System maintenance is still very important and does not need to be put off for too long or ignored all together.

Obtaining Signatures for Work

Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time. You will not be asked to sign a phone or tablet by our team. For equipment sales, we have the option of electronic signature approval via email.

Payment

During this time, we ask that all payments be made via electronic means. We can process all credit card and ACH (checking) transactions via the office. You will be asked to provide your credit card or checking information over the phone to our office for processing.

Measures We are Taking for Our Team to be Aware of

Some of our team members may be working remotely from home and therefore our internal communications may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all our customers.

We intend to limit our time in group meetings and gatherings until further notice. Technicians already work in isolation for most of the day and are not exposed to large groups during work. We will be limiting face to face interaction between our office team members and field team members.

We greatly appreciate our customers and team members here at Hyde’s. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.

Sincerely,

Michael Hyde

General Manager