Mike Hyde (center) receiving the NCI Small Contractor of the Year Award from President Rob Falke & CEO Dominick Guarino.
Hyde’s Wins National Award
The family owned and operated Palm Desert, CA company, Hyde’s Air Conditioning, was recently named 2018 Small Contractor of the Year by National Comfort Institute, Inc. (NCI) during that organization’s 2018 annual conference. The event was held at the DoubleTree Suites by Hilton Hotel in Austin, TX, March 4-6th and applauded the efforts of three different organizations, categorized as “Small, Medium or Large-sized” for their commitment to excellence. This award recognizes an HVAC contracting firm’s outstanding achievements in Performance-Based Contracting*, quality workmanship, and dedication to customer service.
The Small Contractor of the Year award was presented by NCI President Rob Falke who said, “It has been a pleasure to watch this family company grow and mature over the years. They have embraced a culture of diagnostics and problem solving for their consumer customers. They have done this by fully participating in training and certifying their technicians do the job right the first time.”
Hydes AC is exceptionally proud of this title due to the fact that NCI selects its Contractors of the Year based on some very well-defined criteria: the first time.”
- The company must be in the process or already completed implementing Performance-Based testing as prescribed by National Comfort Institute, Inc.
- The company must have in place or be in the process of having in place a Performance-Based business culture
- The company must have a strong service department and must sell and maintain service agreements
- As part of the Home Performance approach, the company must target system renovation sales in addition to equipment replacement sales
- Training must be part of the company culture
So why are these requirements important? Why should a consumer choose an NCI-certified contractor like Hydes Air Conditioning? For the same reasons people choose:
- A certified public accountant
- A certified realtor
- An AMA-certified doctor
- A bar-certified lawyer.
In these professions, the designations come to people who have studied, tested, and achieved a level of competence that resulted in receiving a professional certification.
NCI-certified contractors, like Hyde’s Air Conditioning, send their people to NCI classes, train to use specialized equipment, and stay up-to-date on the latest diagnostic and repair techniques. An NCI-certified technician passes a recognized testing process which validates his or her understanding of the technology and procedures used in this field. In addition, NCI monitors their certified contractors and requires recertification every two years.
HYDE’S AIR CONDITIONING is a residential and commercial HVAC contracting firm that has been in business for since 1972, serving clients throughout the Coachella Valley. Michael Hyde’s father, Brian Hyde started the company in 1972 in Orange, CA. The company’s mission includes providing “Wow!” service experience to customers. They do that through a deep commitment to advanced technical training and certification.
Michael Hyde, the General Manager, described it best when he said, “We have a culture of learning, continually trying to get better. Everyone from the top down trains on a regular basis. We invest in our team and new technologies so we can deliver the best client experience.”
THE NATIONAL COMFORT INSTITUTE (NCI) is the nation’s premier Performance-Based training, certification, and membership organization focused on helping heating, air conditioning, plumbing, and electrical contractors to grow their businesses and become more profitable. To date, the organization has trained and certified more than 25,000 industry professionals in a variety of disciplines including system diagnostics and design, indoor air quality, air balancing, carbon monoxide analysis and combustion efficiency. To learn more, please visit the NCI website at www.nationalcomfortinstitute.com.
*NCI coined the phrase “Performance-Based Contracting™”, a unique approach to managing a contracting business through accountability and measurable results. During the past two decades, NCI has trained and certified more than 25,000 HVAC professionals.
Everyone here at Hydes is honored to have received this recognition, and we look forward to continually providing the best AC services in the Coachella Valley. If you’re ready to get started with our dedicated team of professionals, give us a call today at (760) 360-2202!