Janelle Hyde West

Systems Manager

Rating

Reviews

Janelle West has been part of the Hydes team for over a decade and now serves as Systems Manager, where she keeps the company’s technology and software running smoothly and supports day-to-day operations across departments. Known for stepping in wherever she’s needed, she helps ensure both the team and customers receive timely support and seamless service. A graduate of the United States Air Force Academy, she also earned her MBA in 2011 and holds a certification in financial management. Janelle continues to serve her country as a Lieutenant Colonel in the Air Force Reserve. She and her husband are raising five children, and she is especially thankful for the time her kids get to spend with their “Pop Pop”, Michael Hyde, particularly on the soccer field.

Name: Janelle West

Local Reviews

Hydes Air Conditioning Rated 4.9 out of 5 stars based on 11 customer reviews

Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting high levels of customer satisfaction and appreciation. Customers consistently express gratitude for the professionalism, knowledge, and efficiency demonstrated by the service technicians. There is a strong recurring theme of promptness and timeliness, with many reviewers noting quick response times, same-day or next-day appointments, and technicians arriving as scheduled. The technical expertise of the staff is frequently praised, with customers highlighting thorough diagnostics, clear explanations of repairs and options, and problems being resolved quickly and effectively. Interpersonal qualities are also emphasized throughout, with reviewers describing technicians as polite, personable, kind, respectful, and helpful. Many customers appreciate the honest communication and transparency they received regarding their HVAC issues and repair options. The company's reliability is another positive trend, with loyal customers expressing continued trust in the service across multiple properties. Several reviews convey a sense of relief and happiness at having their air conditioning problems resolved efficiently, particularly during extreme heat conditions. The tone is enthusiastic and grateful, with customers feeling well-cared-for and confident in the quality of workmanship and customer service provided.