Rating
Reviews
Thor, son-in-law of Barry Hyde, is one of our installers and has worked for Hydes for four years. His favorite part of the job is that it’s hands-on and he gets to meet new people on a daily basis. When Thor is not installing new AC systems, he enjoys skateboarding and listening to music. Lastly, he would like to remind customers to trust Hydes. “We’re family and family always has your back,” he said.
Name: Thor Jonasson
Customers say: The reviews exhibit a positive overall sentiment, with a majority of customers expressing satisfaction with the services provided by Hyde's AC. The recurring themes include praise for the technicians' expertise, professionalism, and courtesy. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to address issues quickly and effectively. Additionally, the company's reputation for honesty, integrity, and quality workmanship is frequently mentioned. Negative reviews are present but are outweighed by the positive ones. The negative reviews primarily focus on minor issues or misunderstandings, with customers expressing gratitude for the prompt resolution of their concerns. Overall, the sentiment is positive, with customers expressing satisfaction with the company's services and technicians.
Professional and efficient. Great job as usual!
We think Thor is a very qualified, knowledgeable service tech. He is informative, seems to very thorough and is a very polite conscientious young man. It is one of the main reasons we have stayed with Hyde
Thor Jonasson’ professional approach and knowledge of our system were so much appreciated and refreshing.
Thor arrived right on time. He was polite, professional and informative. He completed the work in a timely manner.
Great Job! Thor explained everything
Response from Hydes Air Conditioning:
Thank you!
Thor was great ! We weren’t smoked out this trip so that was great !
Professional Easy to understand Thor explained what needed to be done
Temps were predicted to be triple digits, so I was thrilled Hyde’s provided service to my air conditioner the day that I called! Thor, my technician, was very prompt and professional in diagnosing the problems with my air conditioner! Thank you, Thor! In fact, I was so pleased with his expertise, I am now a member of “Hyde’s family comfort club”! I know they will take care of cooling AND heating systems!
Response from Hydes Air Conditioning:
Thank you and yes, we will definitely take good care of you! Welcome to the family:)
Our tech Thor was very professional, knowledgeable and friendly. He made several adjustments for us, performed routine maintenance plus answered all our questions. Will highly recommend.
After 40 years as a customer of Hydes, I guess I'm pretty satisfied.
Thor was Polite Efficient and Professional
Just had our biannual check up. Thor is always thorough, courteous and a great asset to the company.
Thor is always friendly, courteous and knowledgeable with any technical questions we have.
Thor was very professional and did an excellent job overall
Friends referred Hyde's based on the excellent service they have received for years. We'll refer Hyde's based on our positive experience.
Response from Hydes Air Conditioning:
That's such a big compliment...thank you!
Replaced compressor for Mitsubishi ductless . Floated nitrogen. Put back together it’s all sensors and wiring back to original
Performed cooling maintenance on 2017 American Standard Platinum split system. Cleaned accuclean filters and reset indicator (was full). Checked 1050 for alerts, history, and reminders, all clear. Honeywell UV light and reme halos light/cell still good. Cleaned out drive compartment. Cleaned condenser coil. Checked amps, volts, refrigerant charge and temperature split. Checked CDA for all parameters, system is cooling properly at time of service.
Performed cooling maintenance on (2) 2022 American standard split platinum heat pumps , one side discharge condenser. Changed (2) filters at fau filter racks (outside closet by condensers). Checked 1050 thermostats for alerts, history, reset reminders. Homeowner wa having connectivity issues with kitchen thermostat but it fixed itself snd was working properly by end of service. Cleaned out electrical compartments . Cleared condensation drains. Checked amps, volts, refrigerant charges and temperature splits. Systems are cooling properly at time of maintenance. Found filters very dirty snd restrictive with what looks like remodel debris (fine drywall etc) then confirmed inside there is lots of remodeling. This fine debris is building up on blower wheel and can get to evaporator coil. This can cause airflow issues which can lead to longer run times, strain on ECM blower motors and portentis, icing of the evaporator coil. Homeowner wanted to know if this was included in maintenance, inform
Performed cooling maintenance on 2019 Goodman split system. Changed 20x30 ceiling filter. Honeywell 8000 thermostat working properly. Cleared condensation drain. Cleaned out electrical compartment. Cleaned condenser coil. Checked amps, volts, start and run capacitors, refrigerant charge and temperature split (21). System is cooling properly at time of maintenance. Recommended whole home surge protection to protect their ac and furnace as well as all other electrical components and appliances in home. Homeowner has lots of individual surge protectors for computers and appliances, this will protect the whole home. Room on panel.
Performed cooling maintenance on (2) split systems and garage ductless. Changed ceiling filters, cleaned ductless filters. Cleared condensation drains. Nest thermostats working properly. Cleaned out electrical compartments, cleaned condenser coils. Checked amps, volts, capacitors, refrigerant charges and temperature splits. Systems are working but in rough condition and age working against them. They would like quotes for replacement and hoping to convert the 2 systems into 1, room in attic to extend ductwork and add to main home system plenum. Barry Hyde to discuss options with homeowner .
Replace Mitsubishi compressor under part warranty. This does not included previous repair.
Performed cooling maintenance on 2005/5-ton R22 Payne split system. Changed 20x25 filters inside furnace, hallway closet. Nest snow thermostat working properly. Tested condensation pump, working properly, informed they have a 10 year life expectancy and can fail from age. Clesned out electrical compartment. Checked amps, volts, capacitor, refrigerant charge and temperature split, found compressor starting amps above its max rating. Recommended and installed hard start kit and now compressor is no longer pulling over max amps. Due to age and condition of system, as well as it using r22 Freon which is getting harder to get and more expensive very year, recommending full system replacement before major breakdown. Barry Hyde to send over replacement quotes.
Performed cooling maintenance on (2) 2023 American Standard Platinum split systems. Changed (2) 20x25 filters with fau filter racks (one inside closet by kitchen, other in garage corner by door). Checked 1050 thermostats for reminders, alerts, history, all good. Cleaned out drive compartments. Cleared condensation drain from garage jones valve, tested condensation pump for inside closet fau. Cleaned condenser coils. Checked CDA for all parameters (amps, volts, superheat, subcool). Both systems have a 20 degree split. Current 2-year labor warranty expires on June 12, 2025. Recommended to get the extended labor warranty for each system. This will make the labor warranty match the 10-year parts warranty so for 10 years from install date if any component fails, it will be replaced for only a trip charge. Platinum systems have lots of high-end expensive electronics and motors. Sending the 2 different types of extended labor warranty plans with details attached in PDF. Must signup before 6/1
Left voicemail, found I had sent 2x the estimate for hard start kits and 2x trip charges. Revised quote and sent. Will follow up again if any other questions.
Performed cooling maintenance on (2) 2006 American Standard Gold conventional package units on roof. Changed (2) 14x30 ceiling filters. Cleared condensation drains. Cleaned condenser coils. Cleaned out electrical compartments. Honeywell 6000 thermostats working properly inspected blower wheels and evaporator coils. Checked amps, volts, capacitors, refrigerant charge/temperature splits. Systems are cooling properly at time of service. Homeowner aware of age and cons of system as well as average life expectancy.
South side York package unit #6NXA , client stated it wasn’t cooling well. Tested in cooling and blower and condenser fan came on and compressor struggled to turn on, pressures stabilized. 55uf capacitor wasn’t reading OL. Replaced capacitor and tested. Compressor came on, proper amps drawn. System has 22 degree split and pressures looked good. Recommended signing up for Hyde’s maintenance plan for savings today and double the 1 year warranty. Client declined at this time but will be contacting us for maintenance later.
Performed cooling maintenance on (2) 2009 Carrier package units on roof. Changed lakes filters. Venstar thermostats working properly. Cleaned condenser coils. Cleared condensation drains. Cleaned out electrical compartments. Checked amps, volts, capacitors, refrigerant charge/temperature splits. Inspected blower wheels and evaporator coils. Systems are cooling properly at time of service. Collected renewal paid by cash.
Performed cooling maintenance on (2) York package units on roof. Changed (2) 24x24 ceiling filters. Cleared condensation drains. Cleaned out electrical compartments. Cleaned condenser coils. Nest thermostats working properly. After tested units from thermostats I set them back both to Eco mode settings they were on upon arrival. Checked amps, volts, capacitors, refrigerant charge/temperature splits. Both units are cooling properly at time of maintenance.
Performed cooling maintenance on 2010 American Standard split system . Cleaned washable filter at laundry room closet. Ecobee thermostat working properly. Cleared condensation drain. Tested water float switch. Checked amps, volts, refrigerant charge and temperature split. All wiring is tight snd secure. Clesned out condenser electrical compartment. Cleaned outdoor condenser coil. System is cooling properly at time of service. Sending email to realtor as well per homeowner.
Performed cooling maintenance on (2) 2023 American standard platinum split systems. Changed (2) filters. Cleared condensation drains. Cleaned out drive compartment. Cleaned condenser coils. Checked 1050 thermostats for alerts and history, all good. Reset reminders. Checked CDA for all system parameters. Ran systems at 100% , systems are cooling properly. Systems have proper superheat, subcool, amps, volts, and temperature splits.
Performed cooling maintenance on York and Lennox split systems for main home, and 1996 York heat pump for casita. Changed (3) filters. Cleared condensation drains from attic , hallway access. Inspected ductwork for bedrooms, no open or damaged ductwork to bedroom, 15-20 foot run one split. Vent was slightly closed. Informed they can add a supply duct to bedrooms. Room on plenum. Cleaned out electrical compartments. Cleaned condenser coils. Venstar and Honeywell 6000 thermostats working properly. Casita is first company air handler in closet wall. Checked amps, volts, capacitors, refrigerant charge and temp splits. Found living room York system had failed condenser fan motor. Replaced motor. Informed casita system compressor overheated during maintenance after 10 minutes running. Confirmed before overheating that it is low on r22 Freon. Also compressor capacitor is out of range. Both these issues are causing compressor to overheat. Due to age of system, condition. And that it’s using r
Homeowner stated that casita has damp air and humidity issue. Thermostat set for 87 inside 82. Set for cool and dropped temp to 75. All loads operational. First company style air handler in ceiling. 2001 Carrier 1.5-ton split heat pump. Found system very low on r22 refrigerant which was phased out in 2020 and price keeps going up and availability down. System holds 4.69lbs of r22. Informed it could be most of the factory charge needed. Informed there is no warranty on refrigerant and since system has a leak in an unknown location I advised against just adding back refrigerant. Due to age and condition of system I recommended replacement of system with a mini split/ductless unit. Discussed leak search procedure and how finding out where the leak is still leaves you with a partial repair to a 24 year old system using r22. Recommended having Service Manager come out for an estimate/consultation on replacement of system or at least email/phone call. No email. Homeowner to advise. Gave com
Performed cooling maintenance on (3) 2016 Carrier split systems. Changed (5) ceiling filters. Nest thermostats working properly. Cleared condensation drains. Recommended and installed (2) water float switches, one for each system and a jones valve where they connect for more thorough maintenances. Cleaned out electrical compartments. Cleaned condenser coils. Checked amps, volts, capacitors, refrigerant charges/temperature splits. Systems are all cooling properly at time of maintenance.
Performed cooling maintenance on 2 American Standard split systems with upflow gas furnaces in garage closet and backyard closet. Changed filters inside furnaces. Cleared condensation drains. Cleaned out electrical compartments. Cleaned condenser coils. Checked amps, volts, start and run capacitors, refrigerant charges and temperature splits. Found unit #AT2F had swollen 80uf capacitor and was only starting from start capacitor. Found other unit #J01F low on r410a refrigerant. Informed homeowner of findings, and of condition of systems. Informed they are well past average life expectancy of 10-15 years (19 & 17 years old). Recommended replacement before major breakdown. Homeowner wanted repairs done today. Replaced capacitor and added 4 lbs of refrigerant. Both systems are cooling properly at time of maintenance .
Found west side of home unit with seized condenser fan motor, capacitor within range, failed motor. Discussed age and life expectancy and repair versus replacement. Homeowner wanted repair done today. Replaced failed condenser fan motor #J12F. Collected back payment for monthly comfort club $69 Informed on the 15th of May (in 2 days) the first $23 monthly payment will go through. Got updates comfort club membership with voided check. Tested system after . Motors are using proper amps. Pressures good, 22 spit. 2-year warranty.
Performed cooling maintenance on (2) 2007 Amana split systems. Changed (5) ceiling filters. (3) Honeywell 8000 first gen thermostats working properly. Went into attic to clear condensation drains (laundry room access) recommended installing (2) water float switches to prevent water damage to home if drains back up. Cleaned out electrical compartments. Cleaned condenser coils. Checked amps, volts, capacitors, refrigerant charge/temp splits. Systems are cooling properly at time of service. Discussed age and average life expectancy in our area of 10-15 years. Informed about American Standard Platinum split system as the best option for system replacement and about heat pumps versus gas heating.
Homeowner stated she hears loud banging sound intermittently at random times a couple times a week at upstairs near unit by thermostat. She had friend come over and cycle system a few times and he stated he did not hear anything either on 3-way phone call. Informed not sure what it could be if fan is not making noise and it is going off at random . Informed there would be the trip charge and diagnostic if we go out and don’t find anything. Informed most likely there is nothing caused from maintenance and so there would be a charge to come out.
Inspected Bosch package unit and tested at 100%. Inside Honeywell t6 was set off and indoor temperature of 80 degrees. Set to cool and it was set for 72. Inspected rooftop plenums and all sealed inside and outside. Getting proper supply temp and delta-t (23). Checked at each room supply register to see if any loss in ducting or attic, same temperatures at all registers (55 degrees). Checked temperature at return and thermostat is calibrated properly and reading correct temperature. System and ductwork are working properly and getting proper cooling capacity delivered. Spoke with homeowner and he stated yesterday (Sunday 5/11/24) and outdoor temperature of was 101, and he stated indoor temperature would not get below 85. Currently 90 degrees and indoor temp was dripping from 81 to 78 in 15 minutes. Will need to come back out next day it’s 100 or above to test under higher heat load conditions. Door is locked back up, key is back in lockbox and closed and passcode reset.
Performed cooling maintenance on (2) 2007 Carrier gas package units on roof. Changed (2) ceiling filters. Nest thermostats working properly. Cleaned rooftop condenser coils. Cleaned out electrical compartment. Checked amps, volts, capacitors, refrigerant charge, and temperature splits. Found living room 3-ton (serial #1134) with low temperature split of 10 degrees (should be cooling air closer to 20) so I checked with gauges and found system low on refrigerant charge. This system has had to have refrigerant added before. Recommend system replacement versus costly repair and against adding refrigerant that is getting more expensive and will leak out. Called to go over maintenance report and discuss issue with refrigerant. No answer. Doors are locked up and thermostats are set to same settings as upon arrival.
Performed cooling maintenance on 20+ year old Lennox package unit on roof. Changed 24x24 filter. Nest thermostat working properly. Cleared condensation drain. Cleaned condenser coil. Cleaned out electrical compartment. Checked amps, volts, capacitors, refrigerant charge/temperature split. System is cooling ok at time of service. System is well past average life expectancy and showing lots of wear and tear. Highly recommend replacement before a major breakdown during high temperatures.
