I was especially pleased with representative, Jonathan Carrier, as he explained in depth to me the details and the process of new duct installation; he was very pleasant and very professional..Since your company's survey doesn't directly ask about the technicians, which it should, I want to add that the crew who did the installation were a great bunch of guys who worked so well together..each one of them knew their job, were courteous and respectful, and they were actually fun to have around. A shout-out to the gals in the office who were all very nice and professional, which so often is difficult to find these days.

very professional ordered part to correct problem

now it does not work

Amador was very courteous, friendly, and professional. Answered all my questions. Very knowledgeable and friendly

I'd requested him for my spring air conditioning tuneup service. Will request him for my winter service or if I have issues before then!!

On time
Good understanding of all products available
Courteous

Jeff is always on time, courteous and honest. He is very qualified to do the needed repairs and maintenance.

Thor comped both the trip charge and diagnostic charge for my service call today, because he believed the previous tech may have accidentally moved the gas valve to a setting midway between on and off. He further scheduled a call back next week, just to ensure that everything is working properly before the warranty on the new gas valve expires. This is why I support this family run business. I doubt any other HVAC company would go out of their way to provide this level of accountability and customer service.

Excellent company to do business with. Always on time, professional, and pleasant.

What a delightful man! Kind, polite and thorough. We needed some extra work done, which I normally don't agree to, but Chris' sincerity convinced me the work needed to be done. Great service!

Brayan Torres was outstanding! Explained service, very professional and pleasant!! I just sign a maintenance contract in no small part due to service provided by Brayan.

This company is the best. All their staff are trained to be kind, efficient and professional. You can tell it is their corporate philosophy because every department shows it. We use them for A/C maintenance and our electrical needs.

Brandon did an excellent job.

Very informative, respectful, and efficient.

Very polite and courteous, always put booty's on his shoes when he came in the house.

First time having Hyde’s do a maintenance. Christopher Jones was very, very good. Pleasant. Came with all the necessary equipment. No upselling. No finding huge phantom issues. Glad I switched to Hyde’s.

5 Stars - Excellent Service from Start to Finish

From the moment I called to schedule service, I experienced outstanding customer service from Hydes. The process was smooth and professional, and it only got better when Thor, their technician, arrived. He was knowledgeable, trustworthy, and efficient—everything you want in a service professional. Friends of ours have used Hydes for years and highly recommended them, and now I see why. I’ll definitely be referring Hydes to others as well. Great experience all around!

Excellent service. Covered shoes before entering. Courteous and thorough! Changed all the furance filter and check to see everything was in working order for another season!

Excellent service. Frank Velarde was very professional and informative. This company provides superb customer service

Maurice did a super job in inspecting our heating system and diagnosed why it wouldn't start. He corrected the problem quickly.

We were having an issue with our heater blowing cold air. As part of the service call he checked everything with the unit before focusing on the thermostat. And although he did initially try to sell us a new thermostat, upon request he successfully reset the existing Nest one and found and fixed a wire that was preventing a direct connection and thus relying on battery use. A good first impression for the company and Thor, the technician.