HVAC Palm Desert, CA 

Danny was the outstanding employee of the week who was thrown into a mess caused by a faulty transducer.. Thor diagnosed the problem on Monday, Sigler the distributer tripped all over themselves making excuses why they sent the wrong part then claiming they didn't have the right one which was 54 days out to getting Danny a part they thought would work. Danny happened to be a Sigler returning parts from another service and got the runaround from Sigler staff but persisted that 54 days was ridiculous and they needed to come up with another solution which meant he got a part with a different ending number that they thought would work. Danny came to my home directly from Sigler. Before doing anything he apologized for the long delay and explained all the problems and possible alternatives. He installed the part in 15 minutes, tested again to make sure it was holding and we were good to go. The Hyde family came to our rescue. Thank you.

This was a long journey for Thor and for Ann and I. It started Saturday morning December 6 when we woke up to a freezing home. Knowing we probably could not get service we hunkered down till Monday morning which Ann getting sick from cold/flu system. I called around 8 am and was told that Thor would be out between 1 and 5. I was happy because I had worked with him previously and knew he could handle the problem. After analyzing problem he said he needed to order a transducer from supplier at 7 am following morning and he would come out and install. Tuesday I waited all day no show. Wednesday was told that after waiting most of day that part would be in Thursday at Sigler the supplier. I was not on schedule for appointment. I called Harmony in office to check and was told the scheduler didn't schedule because she didn't know how I would pay but previous notice showed I had signed to order part and paid by credit card. She told me Thor would be out between 2-5 and I was the 3rd appointment. Thor came out after 5pm and installed the part which didn't work but he said he would call Sigler at 7 am even while he was off to find the right part and he would call me right after. Friday morning not call so I waited again. Around 11 am I had just called the office to request a consult with Barry Hyde when I got a call from Danny Hyde who was the backup for Thor and he was at Sigler and picked up the part and he was coming over. I will comment on Daniel's service on his satisfaction survey. Bottom line he came installed the transducer, tested unit and we were back in business. Unfortunately, this was a week long problem that Sigler handled terribly and office and scheduling department dropped the ball (what we had here was a failure to communicate) but fortunately Thor and Danny saved the day. Ann and I both appreciate having heat last night. Thank you

Taylor cleaned and checked my furnace. I was very happy with his work. He was fun to chat with and would love to have him come back for my next service.

Door is always prompt, courteous, professional, and very knowledgeable.

Very Pleased!

Very friendly and efficient

Excellent

Excellent service.

Brayan Torres-Diaz was very polite, patient, and thorough in his explanation of what he was going to do and how our unit was working.

Christopher was very prompt and pleasant. He explained what he was doing and afterwards let me know what he was keeping an eye on.

Brandon arrived on the earlier end of the window, was courteous, professional and efficient. Great ambassador for your company.

Professional and courteous

Hyde’s has always provided great service and Brandon was exceptional! Great personality, very informative and knowledgeable about our system. Happy we have the annual service with Hyde’s.

You have given us great service.

It was such a pleasure to see Jonathan. He was our service rep for a number of years. He was so kind and attentive to my recently deceased spouse. Never pushed, Never rushed. Always made time to listen. Seeing him yesterday brought back memories of happier times

James was very considerate and professional. We really like him as our service technician.

The technician, Amador, was on time and did an excellent job.

Always get great service from Hydes.

Eli arrived well within his service window and got right to it !! He was diligent about getting the proper product installed and was done in less than an hour with a clean installation.

The serviceman was polite, early and efficient. He did the routine service check and came up with a few recommendations. He did some preliminary checks on our oven tripping out but said it would take a more in depth analytical to determine the problem

Taylor was an excellent service specialist. We were pleased with him and pleased with Hyde’s A/C servicing. We have been using them for around 20 years and they are reputable and reliable!

I think she’s probably one of the newer people because she had to ask a few questions and we worked them out together especially with the thermostat. She’s very pleasant and courteous, and certainly tried to do the very best job.

Brandon provided good and timely service and is very personable.

Great service

Annual Maintenance

Eli did a great job. Communicated about the scope and when it was completed.

Daniel is great! He is friendly, courteous and extremely knowledgeable. He took the time to explain everything he was doing and options for improving the system. I will always request Daniel for my future services.

Great service – very helpful!

Reuben, was going to be late, but phoned ahead to make sure we were aware and still made it I. Time for the appointment window! That was much appreciated! Reuben was very knowledgeable and has arranged for a future scheduled appointment.

Great service!

Very helpful and professional services!

Ruben did a very good job.....as ALL of the Hydes technicians have done over the past 15 years.

This was the first time Brandon serviced our system and we all set for heating season. Brandon was on time, efficient, knowledgeable and attentive. He provided the level of service we have come to expect from Hyde’s.

Besides the outstanding service that Thor always supplies, his work ethics, knowledge and general demeanor are at the forefront of what he brings to the table. Very thorough, complete and conscious of what we as customers are looking for in doing business with Hyde's. This is a man that prides himself on providing positive cost effective valuable results to his work. He is very personable and easy to work with. Thank you

I was very happy that he came the day I called and he fixed the problem.

Excellent and thoughtful service

Brandon was professional, friendly, and efficient.....

Brandon was excellent!

I have always had the best techs come to my condo. Hyde’s is the best a/c company to use!!!

Maurice was friendly, polite, efficient. We enjoyed meeting him.

I've been a long time customer. Ten years ago purchased new HVAC/installed by Hydes and serviced with yearly maintenance program. Highly recommend this company.

Nice guy

We had a thermostat prob which he tried to fix. He was not familiar with it, so couldn’t fix it. He tried to do what he could, but was only here briefly.

Technician was thorough and satisfied my desire to cure the noise problem.

Ruben arrived early, was very efficient and explained everything he had done for my service appointment.

Miguel was prompt in his appointment and was very knowledgeable and courteous in his dealings with us. He explained everything in detail and demonstrated great pride in his work.

Knowledge, Kind and Courteous 😊

Excellent service

The tech (Christopher) arrived on time, he was very polite and explained everything he did. It’s the 1st time we’ve used Hyde’s AC and will continue with them.

Excellent service. Batam